Contain immediate operating exposure
Agree on the service, inventory, financial, and customer risks that need immediate containment. Establish a single incident and decision cadence.
The short answer
An ERP or WMS recovery diagnostic identifies why a live implementation is underperforming and sequences the work needed to stabilize it. PX examines process design, data, configuration, integrations, controls, training, and ownership together, then leads an accountable recovery plan.
When this
becomes a priority.
Missed shipments, inventory mismatches, workarounds, unreliable reporting, and a growing issue list can have different causes. Replacing the system before isolating those causes creates another major decision without a reliable fact base. PX starts with the operating consequences and traces them to the source.
- Service or productivity declined after go-live.
- Inventory and financial records require repeated reconciliation.
- Teams rely on spreadsheets and manual workarounds.
- The issue backlog grows while ownership remains unclear.
From the facts to the work
What the engagement
can cover.
The scope follows the business need. These workstreams define the decisions, controls, and delivery responsibilities that matter.
Diagnose the failure chain
Trace representative transactions from order through fulfillment and finance. Separate data defects, configuration gaps, interface failures, process issues, and adoption problems.
Sequence a controlled recovery
Create a prioritized backlog with evidence, an owner, expected business impact, dependencies, and acceptance criteria. Align leadership, IT, and the implementation partner.
Prove the fixes in the operation
Test representative scenarios, monitor exceptions, verify reconciliations, retire unnecessary workarounds, and define the transition out of hypercare.
A concrete result
What your team
leaves with.
Practical decisions and usable operating tools, with owners, measures, and a path into execution.
- Current-state and failure-chain assessment
- Risk and containment priorities
- Root-cause findings with supporting evidence
- Recovery backlog and accountable owners
- Acceptance tests and readiness criteria
- Stabilization scorecard and operating handover
The experience behind the work
Grounded in
operating reality.
Warren’s technology experience includes executive sponsorship of a WMS implementation and two ERP conversions at a technology services provider consolidating operations after a merger. His operating record connects systems change to inventory control and service recovery.
Explore Warren’s experienceResults reflect Warren's prior executive roles and the teams involved.
Questions leaders ask
Before you
make the call.
What should a company do after a poor ERP or WMS implementation?
First protect critical customer, inventory, and financial flows. Establish a shared issue register and examine representative failed transactions. Use that evidence to distinguish technical defects from data, process, control, training, and ownership problems before committing to a major redesign.
How do you decide whether to fix or replace the system?
Compare the business requirements with the system’s actual capability, configuration, data quality, integration design, and support model. Estimate the cost, disruption, risk, and timing of each option. Replacement should be a supported business decision.
Can you work alongside our current implementation partner?
Yes. PX can provide independent operating leadership, a shared fact base, and clear recovery priorities while the existing partner addresses technical work. Responsibilities, escalation paths, and acceptance criteria are agreed explicitly.
Start with a conversation
Discuss an implementation recovery.
Start with a focused 30-minute conversation about your situation, the value at stake, and the right next step.